Cookie Policy
Introduction
This Cookie Policy explains how Luxplus uses cookies and similar technologies when you visit our website, make purchases, or interact with our services. By continuing to use our site, you consent to the use of cookies as described in this policy, in accordance with POPIA and the Consumer Protection Act.
What are cookies
Cookies are small text files that are placed on your device when you visit a website. They help the site remember your preferences, improve functionality, and provide analytics about how visitors use the site.
Types of cookies we use
- Essential cookies: Necessary for the website to operate correctly, enabling core functions such as security, network management, and accessibility.
- Performance cookies: Collect information about how visitors use the site, such as which pages are most often viewed, to help us improve performance and user experience.
- Functionality cookies: Allow the site to remember choices you make (e.g., language, region) and provide enhanced, more personal features.
- Targeting or advertising cookies: Used to deliver ads that are more relevant to you and your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns.
How we use cookies
- To keep your shopping cart items saved as you browse.
- To remember your login details for a smoother checkout experience.
- To analyse site traffic and understand how visitors interact with our pages.
- To personalise content and offers based on your browsing behaviour.
- To comply with legal obligations under POPIA and the Consumer Protection Act.
Managing cookies
You can control and manage cookies in several ways:
- Adjust your browser settings to accept, reject, or delete cookies.
- Use the cookie consent banner on our site to opt‑in or out of non‑essential cookies.
- Visit third‑party opt‑out platforms if you wish to limit targeted advertising.
Please note that disabling essential cookies may affect the functionality of the website and prevent you from completing purchases.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Any updates will be posted on this page with an effective date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this Cookie Policy or our use of cookies, please contact us at:
- Email: privacy@luxplus.co.za
- Phone: +27 10 000 1234
- Address: Shop number A121, China Mall, 103 Main Reef Rd, Amalgam, Johannesburg
What are cookies and why does Luxplus use them?
Cookies are small text files stored on your device that help us remember your preferences, improve site functionality, and analyse visitor behaviour to enhance your shopping experience.
Are cookies safe to use?
Yes, cookies used by Luxplus do not contain personal data that can identify you directly. They are used solely for the purposes outlined in this policy and are managed in compliance with POPIA and the Consumer Protection Act.
Can I shop on Luxplus without accepting cookies?
You can browse the site, but essential cookies are required for core functions such as adding items to your cart and completing a purchase. Disabling these may prevent you from checking out.
How do I delete cookies already stored on my device?
You can delete cookies through your browser’s settings menu. Look for options labelled “Clear browsing data,” “Privacy,” or “History,” and select cookies to remove.
Does Luxplus share cookie information with third parties?
We may share aggregated, non‑identifiable data with analytics and advertising partners to improve our services and show relevant ads. No personal data is shared without your consent, except as required by law.
How often does Luxplus update its Cookie Policy?
We review and update the Cookie Policy as needed, typically when there are changes to our practices, technology, or legal obligations. The effective date is always displayed at the top of the policy.