Frequently Asked Questions

How can I place an order on Luxplus?

You can browse our catalogue, add items to your cart, and proceed to checkout. During checkout you will be prompted to enter your delivery details, choose a payment method, and confirm the order. You will receive an order confirmation email with your order number.

What payment methods are accepted?

EFT bank transfer (using the banking details provided at checkout)
Credit or debit card (Visa, Mastercard, American Express)

Do you deliver nationwide?

Yes, Luxplus offers delivery to all addresses within South Africa. Shipping costs are calculated at checkout based on your location and the weight of the parcel.

Can I collect my order in-store?

Absolutely. After placing your order, select the “In‑store collection” option at checkout. Your items will be ready for pickup at our physical shop located at Shop number A121, China Mall, 103 Main Reef Rd, Amalgam, Johannesburg. You will receive a notification when your order is ready.

How long does delivery take?

Standard delivery within South Africa typically takes 2‑5 business days. Express options may be available for faster service. Delivery times are estimates and can vary due to carrier schedules or unforeseen circumstances.

What is your return policy?

You may return unused items within 14 days of receipt for a refund or exchange, provided the goods are in their original condition and packaging. To initiate a return, contact our customer support team with your order number. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

How do you protect my personal information?

Luxplus complies with the Protection of Personal Information Act (POPIA). We collect only the data necessary to process orders, deliver goods, and communicate with you. Personal data is stored securely, accessed only by authorised staff, and never shared with third parties except as required for payment processing or delivery services.

Are prices inclusive of VAT?

All prices displayed on the website are in South African Rand (ZAR) and include Value‑Added Tax (VAT) where applicable. Any additional taxes or duties will be clearly shown before you finalise payment.

How can I contact customer support?

You can reach our support team via email at support@luxplus.co.za or by phone at +27 10 123 4567 during business hours (Monday‑Friday, 9am‑5pm SAST). We aim to respond to all enquiries within 24 hours.

What if I receive a damaged or incorrect item?

Please inspect your order upon receipt. If you notice any damage or receive the wrong item, contact us within 48 hours with photos and your order number. We will arrange a replacement or refund at no extra cost to you.