Order Status

You can track any Luxplus order by entering your order number and the email address used at checkout on the Order Tracking page. The system will display the current status and any updates as your purchase moves through our fulfilment process.

Pending – Your order has been received and is awaiting payment confirmation.
Processing – Payment is verified and our team is preparing your items for shipment.
Shipped – The parcel has left our warehouse or store and is with the courier; you will receive a tracking number.
Delivered – The courier has marked the package as delivered to the address you provided.
Cancelled – The order has been cancelled by you or by Luxplus (e.g., out of stock or payment issue); no further action is required.

How do I find my order number?

Your order number is included in the confirmation email sent after you place your purchase. It is also visible in your account dashboard under “My Orders”.

What should I do if my order status hasn't updated?

Status updates typically appear within a few hours of each stage. If more than 24 hours have passed without a change, please contact our support team with your order number and email address for assistance.

Can I change my order after it's placed?

Changes can be made while the order is still in Pending or Processing status. Once the status moves to Shipped, modifications are no longer possible; you may need to return the item after delivery following our returns policy.

How long does delivery take after status shows shipped?

Delivery times vary by destination within South Africa. Standard courier service usually takes 2‑5 business days after the Shipped status is updated. You can view the estimated delivery date using the tracking number provided in the shipment notification.

What happens if my order is cancelled?

If an order is cancelled, any authorised payment will be refunded to the original payment method within 3‑5 business days. You will receive a cancellation confirmation email detailing the refund amount and expected timing.