Luxplus

Delivery Information

Delivery Policy

Luxplus offers reliable delivery options for customers across South Africa. All orders are processed from our Johannesburg warehouse and can be delivered to your address or collected in‑store at Shop number A121, China Mall, 103 Main Reef Rd, Amalgam, Johannesburg.

  • Processing time – Orders are typically processed within 1‑2 business days after payment confirmation.
  • Delivery methods – We partner with trusted courier services for nationwide shipping and provide an in‑store collection option.
  • Shipping fees – Free standard delivery on orders over ZAR 500; otherwise a flat rate of ZAR 99 applies. Express delivery is available at checkout for an additional charge.
  • Delivery windows – Standard delivery takes 3‑5 business days to major metros and 5‑7 business days to remote areas. Express delivery aims for 1‑2 business days.
  • Tracking – Once dispatched, you will receive a tracking number via email or SMS to monitor your parcel’s progress.
  • Failed delivery attempts – If a delivery attempt fails, the courier will leave a notice and make up to two further attempts. After three unsuccessful attempts, the parcel will be returned to our warehouse and you will be contacted to arrange re‑delivery or collection.
  • In‑store collection – Select “Collect in store” at checkout. You will receive a notification when your order is ready for pickup, usually within the same processing window. Bring your order confirmation and a valid ID to collect.
  • POPIA compliance – Personal data collected for delivery purposes is handled in accordance with the Protection of Personal Information Act (POPIA).
  • Consumer Protection Act – Your rights to receive goods as described, within the promised timeframe, and in good condition are upheld under the Consumer Protection Act (CPA).

FAQ

How long does it take for my order to be shipped?

Orders are processed within 1‑2 business days after payment confirmation. Shipping times then depend on the selected delivery method.

What are the shipping costs?

Standard delivery is free for orders over ZAR 500; otherwise a flat fee of ZAR 99 applies. Express delivery incurs an additional charge shown at checkout.

Can I track my parcel?

Yes. After dispatch you will receive a tracking number via email or SMS to monitor the shipment’s progress.

What happens if I’m not home for delivery?

The courier will leave a notice and make up to two further delivery attempts. After three unsuccessful attempts the parcel will be returned to our warehouse for re‑arrangement.

How does in‑store collection work?

Choose “Collect in store” at checkout. You’ll be notified when your order is ready, usually within the processing window. Present your order confirmation and a valid ID at Shop number A121, China Mall.

Is my personal information safe?

Luxplus follows POPIA requirements; your data is used solely for order fulfilment and is protected against unauthorized access.

What if my item arrives damaged or incorrect?

Contact our customer service within 48 hours of receipt. We will arrange a replacement, repair, or refund in line with the Consumer Protection Act.